Returns

Returns and refunds

Last updated: September 26, 2026

We want you and your pet to be happy with your order. Here is how returns and refunds work at Kraftpaw.

Damaged, defective or incorrect items

If your order arrives damaged or defective, or you received the wrong item, email us at contact@kraftpaw.com within 30 days of delivery. Include your order number and photos of the item, the packaging and the shipping label.

Once we confirm the issue, we will send a free replacement or give you a full refund, including any shipping you paid. If we ask you to send the item back, we will cover the return shipping.

Change of mind

You can return an item for any reason within 30 days of delivery if:

it is unused, clean and in its original packaging, with all parts included;
for litter boxes, it has not been used with litter. For hygiene reasons, a litter box that has been used cannot be returned for a change of mind.

Return shipping is paid by the customer and is not refundable. We recommend a tracked shipping service, as we cannot be responsible for returns lost in transit.

How to start a return

Email contact@kraftpaw.com with your order number and the item you want to return. Please do not send anything back before we reply: our products ship from different warehouses, and we will give you the correct return address and instructions once your return is approved. Returns sent without approval, or to a different address, may not be accepted.

The business address listed on this website is not a return address.

Refunds

We will email you once your return has arrived and been inspected. Approved refunds are issued to your original payment method within 5 business days. Your bank may take another 5 to 10 business days to show it.

For change-of-mind returns, original shipping charges are not refunded. Items bought as part of a bundle are refunded at their share of the bundle price.

Cancellations

You can cancel your order free of charge until it ships. Orders usually ship within 1 to 3 business days, so please contact us as soon as possible. Once an order has shipped, the return process above applies.