Refund policy

Refund Policy

30 days to change your mind

If your cat ignores it, or the piece isn't what you expected, tell us within 30 days of delivery and we'll make it right.

How to start

Email contact@kraftpaw.com with your order number, a sentence on what didn't work, and a photo if the item arrived damaged.

We answer within one business day and tell you exactly what happens next. Depending on the situation, that will be a refund, a replacement, or a return — we confirm which before you do anything, so you are never left guessing or out of pocket.

Damaged, faulty, or wrong item

Send us a photo and we will replace it at no cost or refund you in full — your choice. You will not be asked to ship it back.

When your refund arrives

Approved refunds are processed within three business days, back to the original payment method. Depending on your bank, it appears within 5–10 business days after that.

Condition

Items should be in the condition you received them, minus normal use by your cat. We are not going to reject a claim because a scratcher has been scratched.

Cancelling an order

Write to us as soon as you can. If the order has not been dispatched, we cancel and refund it in full.

EU and UK customers

Where local law grants a statutory right of withdrawal, that right applies in addition to this policy and is never reduced by it.